Many of you may have read this already — the letter is making the rounds of the Internets — but in case you haven’t, read this hilarious complaint letter written by an peevish Virgin Atlantic customer to Sir Richard Branson about the horrendous meal he was served aboard a Virgin flight from Mumbai to Heathrow in December. The customer, who since has been identified as an advertising executive named Oliver Beale, received a call from Branson afterwards, who apologized for the disgusting slop and offered Beale the opportunity to choose meals and wine for future Virgin flights.
I love that the letter was accompanied by photos because that food does look abominable and I’m afraid the hyperbole alone wouldn’t have been as convincing. On that note, two of the best airline meals of my life were on British Airways flights to and from Heathrow and Mumbai. Maybe Virgin Atlantic should send some spies to check it out.
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My favorite line is “Its mustard Richard. MUSTARD.”
Thanks so much for posting that link. I haven’t laughed so hard in ages! It’s also good to hear that sometimes letters of complaint do get some results.